Delivery Information

In most postcode areas we are able to deliver between 7-15 working days.

For PRE-ORDER sets please look in the description to see the estimated dispatch time

We give a FREE DELIVERY on orders to most of mainland England, but note Surcharge for delivery may apply to Scotland and remote locations. At checkout you will be advised of any extra charges before purchase.
Delivery is Monday to Friday by the carrier book-in service and they will contact you directly once the item has been dispatched to arrange a delivery day to ensure you are available.
Deliveries are arranged through the Pallet network.
Please keep the local carrier number for any delivery enquiries after they have contacted you.
Delivery is to kerbside or driveway only.(this is due to the carriers insurance and they will not cover any damage to property or driveway entrance) Please do not ask to have the items delivered to the garden or be unboxed.
Please note: -This is a Pallet service. Pallets are not taken away or the packaging.
 WE ARE NOT DELIVERING TO CHANNEL ISLANDS and NI
 

If for any reason there is no one available after you have agreed the day of delivery you will be charged a re-delivery fee of £25.00

Pre Orders - The delivery can be before or after the Pre -order date, The carrier will contact you direct to make delivery arrangements.

The delivery needs to be signed for by a person over 18 years old.

Please make sure youprovide us a Mobile Number in case of delay or trouble locating your property.

Rain Covers

DPD will deliver your rain covers to you and they will contact you directly regarding your delivery once we created the label. Please make sure your Mobile Number is correct. We use their Next Day Delivery Service where possible.

Parasols and Rugs

DPD will deliver your new Parasol or Rug and they will contact you directly regarding your delivery once we created the label. We use their Next Day Delivery Service where possible.

"If you order a Rain Cover, Rug, Parasol and / or Garden Set at the same time, we might deliver them together with the pallet delivery.

We are currently not delivering to the following areas:

Republic of Ireland, Northern Ireland, Channel Islands, Isle of Man and the following postcode areas: HS, TR21-25, ZE, GY9 

Email: info@clubrattan.co.uk